Shipping policy

We aim to get your pieces to you as quickly and smoothly as possible.
This page explains how we ship orders, how long it takes, and what to expect.

1. Order processing times

  • Orders are processed Monday–Friday excluding public holidays.

  • Please allow 1–2 business days for your order to be packed and dispatched.

  • Orders placed after on weekends/public holidays will be processed on the next business day.

During busy periods or launches, processing times may be slightly longer.

2. Shipping options & delivery estimates

Domestic within Australia

  • Standard Shipping – 3-10 business days
    Cost: $10 or FREE over $100

  • Express Shipping  – 2-5 business days
    Cost: $15

International

  • Delivery time: approximately X–Y business days after dispatch.

  • Cost: $15, calculated at checkout by destination.

Delivery timeframes are estimates only and can be affected by carrier delays, customs clearance, or factors outside our control.

4. Tracking your order

  • Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link.

  • You can use this link to follow your order’s progress at any time.

If you haven’t received your tracking email within [2–3] business days, please check your spam folder first, then contact us.

5. Customs, duties & taxes (international orders)

For orders shipped outside of Australia:

  • Your order may be subject to customs duties, taxes, and import fees charged by your local customs authority.

  • These fees are are included in our prices or shipping charges and are the responsibility of the customer.

6. Incorrect address / delivery issues

Please double-check your shipping address at checkout.

  • If you enter an incorrect or incomplete address and the order is returned to us, we can resend it, but additional shipping charges will apply.

  • We are not responsible for orders delivered to the wrong address if the address was entered incorrectly at checkout.

If your parcel shows as delivered but you haven’t received it:

  1. Check with household members, neighbours, building reception, or safe places.

  2. Contact the carrier with your tracking number.

  3. If still unresolved, email us and we’ll help investigate.

7. Lost or damaged parcels

If you believe your parcel is lost in transit:

  • Contact us at support@amave.au with your order number and tracking details.

  • We’ll open an investigation with the carrier.

  • Once the carrier confirms the parcel is lost, we will resend your order where stock allows or issue a refund.

If your order arrives damaged:

  • Email us within 48–72 hours of delivery with photos of the damage and the packaging.

  • We’ll review and arrange a replacement or refund where appropriate.

9. Contact

If you have any questions about shipping, email us at:
support@amave.au